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Terms & Conditions |
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| TERMS & CONDITIONS FOR OUR TOUR PACKAGES AND EXCURSIONS. |
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Reservations, Payments and Deposits. |
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| When booking our tour packages to make a full confirmation about the tour customers required to make a non-refundable deposit of 35% from the total tour package cost. The balance has to be paid within 1 day of arrival. If the customer needs to make any changes the changes has to be done less than 30 days prior to the tour , full payment is required immediately and with a written confirmation. If the payments not received with in the period before the arrival, our team has the right to cancel the booking and retain the deposit allocated to the expenses in advance. |
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Note: All booking are subject to availability at the time of booking and cannot be guaranteed until fully confirmed |
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Tour Prices |
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Prices are quoted in US Dollars, All of the tour package prices subject to change without any prior notice because our suppliers prices increase due to currency fluctuation , fuel surcharge, entrance charges may change and inflation. |
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Because of this matter we have to pass the extra cost to our customers. Except for our direct suppliers others have the right to change the prices at any time. When creating your own package overlaps a difference season may increase the price of the package. |
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If you like to make any changes to your booking tour packages please be advice to inform our team two weeks advance prior to your arrival in writing. |
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This changes may cost 50 USD to 100 USD administration cost and for the suppliers whom we requested there services in advance. |
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We have the right to make changes to our brochure details and information in the website, holiday programme and to correct programme errors before and after you have booked the holiday. This is due to provide a memorable tour experience in Si Lanka as well as provide a memorable journey with us. If any changes may take place our team will inform you soon as possible. |
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Cancellation policy |
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If you wish to cancel your tour please send us your written confirmation about this matter, only written confirmation can cancel the programme effectively. Cancelation charges may apply. |
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If the cancelation take place two weeks before your arrival 100 % cancelation charges applied. |
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Safari and camping programmes non refundable. Please note that we will do our utmost to avoid doing so, but we must reserve the right to cancel tours and other arrangements. |
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If there is cancelation taken place from our side due to over booking, safety of our clients. Will refund in respect of any price difference or receiving a full and immediate refund of the programme. |
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Cancellation policy |
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Cancellation fees from the deposit according to the time periods. |
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Less than 3 weeks prior to departure - 50% of total cost. |
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Less than 2 weeks prior to departure - 75% of total cost. |
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Less than 1 week prior to departure - 100% of total cost |
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Rates included and exclude |
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After all tour packages, please read the Include and exclude section. We are not limited to the services that we specified under the tour package such as Accommodation with meals, transport, hotel tax and service charges (26 %, 27%). Driver and guide for the tour. |
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If we are not mentioned in our services Air tickets domestic or international, extra services purchased at the hotel (Eg: Telephone calls ) ,flight cancelation cost , visa fees , beverages and meals that we are not mentioned and personal medical insurance . |
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Hotel Policies. |
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All our packages structured under assumption of 2 person sharing basis Single rooms are available only with a single supplementary cost. |
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It’s difficult to supply a single room in a short notice please inform us early regarding this matter because prices are similar or higher than 2 person sharing basis. |
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The official check-in time at all hotels will be 1200hrs |
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The official check-out time at all hotels will be 1100hrs |
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Children |
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Above information is requested to get an understanding on your preferences and needs in order to ensure a better service.
Services provided |
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Note: According to the different hotel policy if there are 2 children can share one bed or can provide a extra bed to the room. |
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Air line services |
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If any event of a cancellation, reschedule, loss of luggage due to airline negligence or etc, while we cannot take responsibility for such unfortunate events. As your agent we will do our utmost to assist you to minimise the effect of such an unfortunate incident. If you are chartering a domestic flight tax can be differ from the international flights. |
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Note: Please be reminded that the luggage allowance on domestic flights are limited because of the size of the air craft. SOFT BAGS are highly recommended and weight restrictions when using domestic flights. |
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Force Majeure |
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The expression “force majeure” means any event taken place not under our control such as war, riots ,industrial disputes, terrorist activities , natural disasters , fire, adverse weather conditions, government action and other similar events outside our control. In these situation we are not be liable to pay any compensation or responsible for any expenses or losses you incur. This may cancel, delay, or change your holiday arrangements |
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Responsibility |
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VOGUE TOURS SRI LANKA as a tour operator we are not liable for our suppliers’ negligence, breach of contract from the suppliers employees or other agents. We are liable to our negligence or breach of contract to our tour package prices. Unlikely event that a tour member has a dispute whilst on tour with a member of stuff this must immediately be brought to the attention and put on record. It is important to resolve the matter then and there . |
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Transportation |
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Pick up from the air port we use buses, cars , van and jeeps according to the clients needs . When on Safari we use 4 X 4s and Jeep vehicles will be provided according to the route and number of participants. Our agent reserves the right to employ services of sub-contractors. Multi-lingual driver are provided on all tours and on request/where permitted |
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Insurance |
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| It is important to get a insurance cover before travelling abroad because of the hazards and dangers you may face on travelling all over the world inevitably. It is condition of booking that all tour members must have sufficient and appropriate travel insurance for the duration of their tour. This should fully cover all personal requirements including death, personal injury, medical expenses etc in the event of an accident, illness or cancellation. |
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Health |
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| We will advise our clients if suffering from any illness please bring your medication or prescription and the medical reports and keep it with u all the time. It is wise to carry out a routine doctors check-up before travelling. |
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Special Requests |
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| Any special requests like meals, wheelchair, entry tickets, hotel needs entertainment etc. Must be notified in writing when the booking. This can be forward to our suppliers and arrange your needs before arrival. |
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General Conditions |
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Additional excursions and additional services could be provided where there will be an additional cost involved. |
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Visits to wild life parks will be at client's own risk. |
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Safari tours 4X4 or jeeps used
for safaris are very basic with basic insurance
cover not comprehensive as in the case of |
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vehicles used for tours. |
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If your package include adventure sports and camping etc be advice to take an insurance cover. |
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